Sorry for the worry — let's sort it out fast.
First, a quick check: a pending authorization can sometimes look like a second charge and usually drops off within 1-2 days. If you see two settled charges, it's a genuine duplicate and we'll refund one immediately.
Reply to us with:
- The email used at checkout
- When the charges happened (date/time)
- The amounts
We'll investigate and make it right the same day.